The world's best airlines
Discover the best full service airlines
It's yet another year and at eDreams, we've carried out our annual study that establishes the best full service airline of the year according to our customers. We've analyzed 90.000 reviews from users who had just returned from their trip to discover which airlines were on top this year. Check out who the absolute champion is and the companies that stood out in categories including comfort, service on board, entertainment and many more. Will 2015's winner, Luxair, reign again? Find out who made first position this year!
Top 15 full service airlines
| 1 | 1  Emirates (EK) United Arab Emirates 4.23/5
| It's the best flight I have taken in 35 years, partly because the plane was not crowded and partly because the staff was so pleasant and helpful. |
| 2 | 2  Luxair (LG) Luxembourg 4.18/5
| Luxair is a bit more expensive airline than the average, but I think that the service quality is aligned to the price. Indeed they offer a way better service than many other airlines. |
| 3 | 3  Aegean Airlines (A3) Greece 4.12/5
| The flight experience was extremely good in comparison with those I've had with other airlines. The onboard staff were particularly pleasant and efficient, the best I've ever encountered. |
| 4 | 4  Aer Lingus (EI) Ireland 4.03/5
| The check-in online service was very simple and time saving: efficient and quick. The staff was really friendly and attentive. The aircraft was comfortable, with no frills. |
| 5 | 5  Lufthansa (LH) Germany 4.02/5
| We don't have any complaints: Lufthansa is a great airline and it proved it. All perfect. The flight was magnificent. We flew in the best airplane that exists to Beijing, the A380, wonderful! |
| 6 |  Swiss International Air Lines (LX) Switzerland 4.01/5 |
| 7 |  Turkish Airlines (TK) Turkey 3.98/5 |
| 8 |  Klm Royal Dutch Airlines (KL) Netherlands 3.96/5 |
| 9 |  Tap Portugal (TP) Portugal 3.95/5 |
| 10 |  Austrian Airlines (OS) Austria 3.95/5 |
| 11 |  Alitalia (AZ) Italy 3.91/5 |
| 12 |  Air France (AF) France 3.82/5 |
| 13 |  HOP! (A5) France 3.82/5 |
| 14 |  Scandinavian Airlines (SK) Sweden 3.82/5 |
| 15 |  British Airways (BA) UK 3.77/5 |
Top 3 best airlines by category
Most modern airlines
| 1 | Emirates 4.37/5 |
| 2 | Luxair 4.23/5 |
| 3 | Turkish Airlines 4.11/5 |
Modernity of the aircraft and airplane equipment suggest safety and an attention to passengers, who can enjoy a trip with several services and benefits available. Emirates has been awarded as the most modern airline, receiving the highest score within all the categories.
Most comfortable airlines
| 1 | Emirates 3.8/5 |
| 2 | Swiss Internacional Air Lines 3.59/5 |
| 3 | Aer Lingus 3.53/5 |
Is there anything better than a flight where you can stretch your legs, recline the seat and enjoy a few hours of complete relaxation? These three airlines are well aware of that and have been able to offer maximum comfort to their passengers.
Best in-flight service
| 1 | Emirates 4.32/5 |
| 2 | Aegean Airlines 4.24/5 |
| 3 | Luxair 4.2/5 |
The crew can make the difference as confirmed by passengers who appreciated the welcoming smile, the availability of the team and their ability to anticipate customer needs during the flight. With very close ratings, these three airlines have the most attentive flight attendants.
Best in-flight entertainment
| 1 | Emirates 4.36/5 |
| 2 | Turkish Airlines 3.87/5 |
| 3 |  United Airlines 3.38/5 |
If you travel in an airline that provides 360 degree entertainment with music, movies, video games and magazines, it's hard to get bored. Emirates has been by far the best to get their passengers thinking: "Have we landed so soon?!".
Best check-in service
| 1 | Emirates 4.31/5 |
| 2 | Aegean Airlines 4.14/5 |
| 3 | Luxair 4.13/5 |
The quality of an airline is truly perceived even before boarding. The check-in service is a critical step and must be fast, intuitive and without any technical glitches. These three companies make the check-in a breeze.
Best airline VIP lounges
| 1 | Aer Lingus 3.7/5 |
| 2 | Luxair 3.65/5 |
| 3 | Emirates 3.63/5 |
VIP lounges are an oasis of relaxation and comfort at airports that are usually crowded. Pampering passengers before they get on the plane, or between flights is a task that must be taken seriously and Aer Lingus has been the best to do so.
Best value for money
| 1 | Emirates 3.95/5 |
| 2 | Turkish Airlines 3.83/5 |
| 3 | Aegean Airlines 3.79/5 |
One of the most relevant factors taken into account by the passengers is the value for money. It's important to be able to give the right price to the type of flight that you are offering. Emirates, Turkish Airlines and Aegean Airlines managed to pass this test with great marks!